Terms and Conditions
Terms & Conditions
Return and Refunds Policies
Our policy lasts 7 days. If 7 days have gone by since your date of receipt of your item,
unfortunately, we can’t offer you a refund or exchange. Within 7 days of receipt of your item,
should the item especially laptop, tablet and smartphone which is dead on arrival (D.O.A) e.g
not powering up, not functioning or no display, you will be advised to obtain a D.O.A no
from the respective authorised service agency, email the no to us at support@fcc.com.my
then proceed to return the item to us.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and the DOA no issued by
the respective authorised service agency.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged or missing parts for reasons not due to
our error.
* Any item that is returned more than 14 days after delivery If your item is damaged during
shipment, please contact us immediately. Do not ship the damaged items back to us, this must
be handled back by our shipping company. If you ship the damaged item back to us, you will
not receive a replacement or refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@fcc.com.my
Exchanges (if applicable)
DOA items
You may request to replace DOA items as confirmed by the respective service agency with a
valid DOA no within 7 days of receipt of the item. To exchange it for the same item as a
replacement for DOA items send us an email at support@fcc.com.my with the DOA no and
send your item to us.
Damaged Items
For damaged items, please contact us immediately at support@fcc.com.mywith a snapshot of
the damaged item. Do not ship the damaged items back to us using your shipping agents, this
must be handled back by our shipping company. Please make sure you contact us about any
damaged shipments and let us handle getting the items picked up.
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item, then your replacement item will be posted to you within 7
working days.
Shipping
To return your product, you should mail your product to us at S-097, Centre Court, 2nd Floor Mid Valley Megamall, Lingkaran Syed Putra, Kuala Lumpur, Malaysia You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund.
Return and Refunds Policies
Our policy lasts 7 days. If 7 days have gone by since your date of receipt of your item,
unfortunately, we can’t offer you a refund or exchange. Within 7 days of receipt of your item,
should the item especially laptop, tablet and smartphone which is dead on arrival (D.O.A) e.g
not powering up, not functioning or no display, you will be advised to obtain a D.O.A no
from the respective authorised service agency, email the no to us at support@fcc.com.my
then proceed to return the item to us.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and the DOA no issued by
the respective authorised service agency.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition or is damaged or missing parts for reasons not due to
our error.
* Any item that is returned more than 14 days after delivery If your item is damaged during
shipment, please contact us immediately. Do not ship the damaged items back to us, this must
be handled back by our shipping company. If you ship the damaged item back to us, you will
not receive a replacement or refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially
posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@fcc.com.my
Exchanges (if applicable)
DOA items
You may request to replace DOA items as confirmed by the respective service agency with a
valid DOA no within 7 days of receipt of the item. To exchange it for the same item as a
replacement for DOA items send us an email at support@fcc.com.my with the DOA no and
send your item to us.
Damaged Items
For damaged items, please contact us immediately at support@fcc.com.mywith a snapshot of
the damaged item. Do not ship the damaged items back to us using your shipping agents, this
must be handled back by our shipping company. Please make sure you contact us about any
damaged shipments and let us handle getting the items picked up.
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item, then your replacement item will be posted to you within 7
working days.
Shipping
To return your product, you should mail your product to us at S-097, Centre Court, 2nd Floor Mid Valley Megamall, Lingkaran Syed Putra, Kuala Lumpur, Malaysia You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from
your refund.