Return and Refunds Policies

Our policy lasts 7 days. If 7 days have gone by since your date of receipt of your item, unfortunately we can’t offer you a refund or exchange.

 

Within 7 days upon receipt of your item, should the item especially laptop, tablet and smartphone is death on arrival (D.O.A) e.g not powering up, not functioning or no display, you will be advised to go to the nearest Lenovo Authorized Service Centre to obtain a D.O.A no, email the no to us at webstore@mylenovo.com.my then proceed to return the item to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and the DOA no issued by the Lenovo Authorized Service Centre.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

If your item is damaged during shipment, please contact us immediately. Do not ship the damaged items back to us, this must be handled back by our shipping company. If you ship the damaged item back to us, you will not receive a replacement or refund.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at webstore@mylenovo.com.my.

 

Exchanges (if applicable)

DOA items

You may request to replace DOA items as confirmed by Lenovo Authorized Service Centre with a valid DOA no within 7 days of receipt of item.  To exchange it for the same item as replacement for DOA items send us an email at webstore@mylenovo.com.my with the DOA no and send your item to: S-097, 2^nd Floor Mid Valley Megamall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.

Damaged Items

For damaged items, please contact us immediately at webstore@mylenovo.com.my with a snapshot of the damaged item. Do not ship the damaged items back to us using you own shipping agents, this must be handled back by our shipping company. Please make sure you contact us about any damaged shipments and let us handle in getting the items picked up.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your replacement item will be posted to you within 7 working days.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: S-097, 2^nd Floor Mid Valley Megamall, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over RM200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.